Terms of Service
Orders
You add items to your cart and place an order through the site. After placing the order, you pay using the method you selected, and your order is confirmed once payment is confirmed.
Pricing & payment
Prices on the site include VAT. Business customers who need a VAT invoice should enter their company name and registration number when placing the order. Payment is made via QPay or bank transfer.
Payment deadlines
QPay — pay within 1 hour of placing the order; the order is confirmed automatically as soon as payment is received. Bank transfer — transfer within 48 hours of placing the order. You must enter the invoice number as the payment reference; if the reference or amount does not match, the payment cannot be matched to your order. The order is confirmed once the payment reaches our account. If payment is not received within the stated time, the order is cancelled automatically and the items return to stock. If payment arrives after the deadline, we restore the order if the items are still in stock; otherwise the payment is refunded.
Delivery
Within Ulaanbaatar — the delivery fee is 20,000₮. Delivery is free when the item total is 200,000₮ or more. We deliver within 1–2 business days after payment is confirmed. Pickup — free; please contact us to arrange a pickup time. Rural areas and mine sites — we ship via transport companies; timing and cost are agreed with us before you order. The delivery fee includes VAT and is added to the order total.
Returns & exchanges
Unused items in their original, intact packaging may be returned or exchanged within 7 days of receipt. Return shipping costs arising from a customer’s incorrect selection are borne by the customer. For damaged or incorrectly shipped items, we cover the cost. Special-order items are non-returnable.
Quality warranty
Filters are warranted to be free from manufacturing defects. The warranty does not cover damage caused by incorrect installation, misuse, use on an incompatible model, or contamination/wear. If you need to preserve the equipment manufacturer’s (OEM) warranty, we recommend choosing a filter approved for that brand.
About cross-reference numbers
The cross-reference numbers in the catalog (CAT, MANN, Fleetguard, etc.) are reference information for compatibility; please confirm the final match against your own equipment’s number. If in doubt, contact us.